Our goal is to ship your order within 1 to 2 business days. Most orders placed before 4 PM EST ship same day*
We offer FREE shipping to the lower 48 states on any order over $120. Simply select "discounted rate" during check-out (see details below in the section "Discounted Rate"). On average, customers within the US using this method receive their order in 4 to 7 business days.
We also offer expedited shipping (Next Day, Second Day, Third Day) -- simply choose the desired shipping method during checkout. Orders are shipped from our warehouse in Saint Louis, MO. We DO NOT ship on weekends and holidays. If an order is placed on a weekend or on a holiday, it will most likely ship the next business day.
In Stock / Out of Stock
There is nothing more annoying than placing an order only to be told later that the product you ordered is out of stock. We know that, and we do everything we can so it doesn't happen to our customers. Everything listed on the website, unless listed "out of stock", should be in stock and ready to be shipped right away. We continuously work hard to make sure that our website's inventory is accurate. However, miscounts occasionally happen. If it does, and we are not able to ship your order right away, you will be contacted by our customer service within 48 hours. If receiving your order is time sensitive, we recommend giving us a call (24/7) at 215-253-4465 - or emailing us at info(at)cyclocamping.com - before placing your order; just to make sure that the product availability displayed on the website is accurate.
You will receive your shipping information within 24 hours after your order shipped. UPS offers true tracking information, but USPS Priority Mail and USPS First Class do not. If your order ships via USPS PM or USPS FC, only a delivery confirmation number will be emailed to you. USPS is not required to scan PM and FC packages, so the delivery confirmation number may or may not bring live tracking information.
DO NOT select "discounted Rate" if USPS is not able to deliver packages to your shipping address. On average, customers using this method receive their order in 4 to 7 business days, depending on how far the shipping address is to our warehouse in Saint Louis, MO. When a customer selects this method, CycloCamping decides which method of shipment will be the most efficient (delivery time vs. shipping cost). Typically, packages under 1 lb. will ship via USPS First Class or USPS Prioriry Mail.; packages over 1 lb. will ship via UPS Surepost. UPS and USPS have an agreement, so in some cases, the Post Office may do the final delivery for UPS Surepost packages; in which case there will be one UPS tracking number and one USPS tracking number - both available on the UPS website.
Want to know how much a product will cost to ship? The most economical shipping option, called "Discounted Rate" (allow 4 to 7 business days for delivery), will be displayed right within your shopping cart without having to register or enter any information besides the shipping country. Later on during the checkout process, you will be offered faster UPS and USPS services to choose from. CycloCamping almost always covers some of the shipping cost in order to offer competitive shipping fees, which is why our shipping rates are lower than the published UPS and USPS rates. We also offer free shipping on any order over $120 shipping to the lower 48 states.
We do ship to PO boxes. PLEASE select USPS when
shipping to a PO box. DO NOT select "discounted rate" or
any UPS services, as it may delay the delivery of your
order, and fees may apply.
We ship to almost every country worldwide. During checkout, you will be provided with a shipping price for your order.
We are proud to service our men and women in uniform by shipping to APO and FPO addresses. Simply add the item(s) you would like to your shopping cart, then click the "Checkout" button.
Due to manufacturer restrictions, as well as international and domestic laws, we are not able to ship all of our products to all geographical locations and address types. General guidelines are listed below:
• We can ship to P.O. Boxes, but you MUST select USPS during checkout as a method of delivery. If UPS is selected, fees may apply.
• Some oversized freight items do not ship to Alaska, Hawaii, or internationally.
• We ship to most international destinations, however, some restrictions apply.
On average, our US customers receive their package within 3 to 5 business days after placing their orders. Customers located overseas can expect their order to arrive within 4 to 12 business days depending on their location. The carriers' estimated shipping times are displayed during checkout. Estimated shipping times are provided by the carrier (UPS or USPS) and CycloCamping.com DOES NOT guarantee their accuracy. Also, estimated shipping times DO NOT include our handling time (up to 2 business days).
If UPS was selected during checkout, customers may request to have the package rerouted (ie. wrong address provided). If Discounted Rate was selected and the package weighs more than 5 lbs., customers may request to have the package rerouted. The customer is responsible for the UPS charges and handling fees. If USPS was selected, rerouting is NOT an option. If Discounted Rate was selected and the package weighs less than 5 lbs., rerouting is NOT an option. Rerouting must be requested as soon as possible. No matter what, CycloCamping.com CANNOT guarantee that the package can be rerouted.
(*) CycloCamping.com DOES NOT guarantee same day shipping as unexpected events delaying the shipment may occur.