Do you charge sales tax, VAT or duty?
We do not collect taxes for orders shipped outside of Pennsylvania.
Sales within Pennsylvania are subject to a state and local sales tax of 6%.
We do not collect any customs duty or taxes on shipments outside the USA. The import duty and/or VAT varies with each country. To determine these fees please contact your local customs authorities. If customs duty or other taxes are due on your order, they will be collected by your local authorities at the time of delivery. The customer is responsible for the payment of these fees.
Do you ship to APO/FPO addresses?
Yes, we do.
To get a shipping quote add items to your shopping cart. On the cart summary page leave the country as United States and enter the APO/FPO zip code in the "Shipping postal code" field and click the Apply button. The cart will then quote the shipping cost for Postal Service methods.
When you checkout, enter APO or FPO for the city and select AA, AE or AP as appropriate from the State drop-down list. The long description such as Armed Forces Europe will not appear on your package's label. Only the two-letter code such as AA will appear as the state code.
Please note that the days-to-delivery quotes in the shopping cart are estimates to get the package to the States-side zip code. Delivery time to your remote location can be longer, depending on the speed of the military mail. Packages are insured against loss, but delivery times cannot be guaranteed.
Can I track my First Class Mail or Priority
The Postal Service does not offer a live tracking service for First Class or Priority Mail. It is possible for a package to take longer than the normal shipping time of 3 to 7 days. If you do not receive your package within 30 days of shipment, please notify us. We will then file a loss claim with the Postal Service and resend your package. If you then receive two packages, do not open the second package. Instead, write "refused" on the outside of the second package and the Postal Service will send it back to us at no charge to you. Also, in that case be sure to notify us that the second package was returned so that we can cancel the loss claim and so that the Postal Service can cease their investigation.
What happens to my package if I provided the
wrong delivery address?
UPS can often determine the correct address if the "wrong" address does not exist and you provide your phone number. The fee for such a change is $6 for Ground shipments and $10 for all other shipments. If the "wrong" address does exist, UPS will most likely deliver your package to that address. They do not match names. If a package is undeliverable, UPS returns it to us.
The Postal Service usually ships the package back to us without making an attempt to determine the correct address.
Sorry, return shipping fees are not reimbursable if you provided the wrong address.
Can I change the delivery address after the
package has shipped?
For a fee, UPS can change the delivery address. The fees range from $6 to $10. The Postal Service does not offer that service.
How long does it take to ship to a country
outside of the U.S.?
Shipping by UPS is very fast, though more expensive than the postal service. Most of our international packages shipped through the postal service are delivered in 1-2 weeks, with a few extending to 4 weeks. If you can afford to wait a bit for your package, the postal service provides a good value. If the package is delayed, usually the problem is that your local postal service did a poor job of letting you know the package has arrived. It is often worthwhile to check with your local post office to see if the package is at their office waiting for you.
Can you ship to a country not in the drop-down
list on your checkout page?
We can sometimes ship to countries not in our list of standard countries. The countries in the drop-down list have been carefully selected based on our confidence in those countries' ability to deliver our packages in a timely manner and based on a low credit card fraud history. For countries not listed in the drop-down list on the checkout page, we can probably ship to you in any of the following circumstances. If any of the following are acceptable to you, please email us with the items you want to purchase and your shipping address. We will then provide the means of securely submitting payment. Depending on the destination country and the items ordered, US export restrictions may apply. Please contact us for details
American Express: If you use American Express and they can verify that the shipping address is the address of the cardholder, we can ship to you if your postal system is reliable or if you ship by UPS.
Money transfer: We can usually ship to you if you pay with a method other than credit card. We can accept payment in US dollars by a bank wire transfer or Western Union. The minimum order amount is $250.00 USA credit card: We may be able to ship to you if your credit card was issued by a bank in the USA and your shipping address is on file with the credit card company.
The product I purchased from you has failed or
broken. However, it has been more than 30 days
since I received the product.
Warranty issues after the first 30 days are generally handled by the manufacturers. The phone numbers for most of the manufacturers for the products we carry can be found on their respective web sites.